How LaGuardia's Terminal B Runs on ABRM
When the Port Authority of New York and New Jersey (PANYNJ) completed the redevelopment of LaGuardia Airport's Terminal B, they faced a challenge many growing airports know well: a newly modernized terminal, still running on fragmented, disconnected back-office systems.
The Challenge
Terminal B's redevelopment meant more gates, more concessions, and more complexity to manage — across lease agreements, tenant billing, space allocation, and utility usage. Without a single system tying these functions together, staying on top of day-to-day operations while maintaining accurate financial visibility becomes harder as an airport grows, not easier.
How ABRM Brought It Together
TADERA's Airport Business & Revenue Manager (ABRM) gave PANYNJ one platform to manage what had been scattered across multiple systems:
- Lease management across all Terminal B tenants
- Billing consolidated into a single, consistent process
- Space management to track allocation across the terminal's gates and commercial areas
- Utility management, integrated directly into the platform
One of the most impactful pieces of this integration: a standardized data feed connecting every concession point-of-sale system directly into ABRM. That gave PANYNJ real, centralized visibility into concession sales trends and performance, which is insight that previously would have required manually reconciling data across separate, disconnected systems.
The Value of Centralization
For airports managing growth — new terminals, new concessions, more tenants — the operational complexity doesn't need to grow at the same rate as the physical footprint. Consolidating lease, billing, space, and utility management into a single platform means airport staff spend less time reconciling systems and more time acting on what the data actually shows them.
